Frequently Asked Questions
Everything you need to know about our luxury art dolls and accessories.
What is the typical shipping time for a Pidgin Doll?
Each doll is carefully inspected and packaged. Ready-to-ship items typically depart our studio within 3-5 business days, while pre-order items follow the specific timeline noted on the product page.
Do you offer international shipping?
Yes, we ship our creations worldwide. Shipping costs and delivery times vary by destination, and please note that international customers are responsible for any customs duties or import taxes.
What is your return policy for art dolls?
Due to the limited and collectible nature of our products, all sales are final. However, if your order arrives damaged during transit, please contact us within 48 hours with photos for a resolution.
Are the dolls suitable for children?
Pidgin Dolls are intended as high-end art collectibles and fashion dolls for adult collectors. They are not toys and are not recommended for children under the age of 14.
What materials are used in the construction of the dolls?
Our dolls are primarily cast in high-quality resin, featuring hand-painted details and custom-tailored fashion garments using premium textiles and miniature hardware.
Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of placement. After this window, the fulfillment process begins and we are unable to make changes.